I've noticed that the board wasn't sending email notifications for private messages. Not 100% sure why, but it seems like that's the default user setting.
To update this, on the top menu click the icon that looks like the silhouette of a person and select User Control Panel.
On the Board Preferences tab, and the Edit Notification Options along the left hand side. The very bottom row is Someone sends you a private message and you need to check the box underneath Email and click Submit.
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